1.1

These General Terms and Conditions of Sale (hereinafter referred to as the “GTC”) apply to any reservation made with Georges Henri Aparthotel (hereinafter referred to as “GHA”), whose operating office is located at 390 Avenue Georges Henri, 1200 Brussels.

GHA is operated by the public limited company BLACKREIT, whose registered office is located at 6 Avenue des Cormiers, 1332 Genval, registered with the Crossroads Bank for Enterprises under number BE 0446.996.388.

1.2

The GTC apply to the short-term rental service (hereinafter the “Service”) of a tourist accommodation (hereinafter the “Accommodation”) offered by GHA to the tourist (hereinafter the “Client”). GHA and the Client are together referred to as the “Parties.”

The details of the Service are available on the website https://www.ghaparthotel.com and are also specified in special conditions (hereinafter the “SC”), forming a separate written document with specific provisions (rented location, length of stay, rental amount, etc.).
The GTC, the SC, the house rules (hereinafter the “HR”), and any individual written information provided by GHA together form the Contract and constitute its exclusive components.

1.3

In the event of conflict or inconsistency between these documents, the following order of priority applies:

• Individual written information from GHA (personal email, instructions, etc.);

• The HR;

• The SC;

• The GTC.

1.4

The Client must accept the GTC via the dedicated registration application provided by GHA to complete the process. If the registration process is not followed for any reason, the GTC are deemed accepted.
By making a reservation, the Client acknowledges having read and unreservedly accepted the GTC.

For the purposes of these GTC:

• Client (consumer): A natural person entering into the contract with GHA for purposes unrelated to their professional activity. No professional activity may be carried out on the premises;

• Substantial element of the contract: Any non-essential element that led one or both parties to enter into the contract (e.g. rented location, dates);

• Contract: The combination of the GTC, SC, HR, and any individual information provided by GHA;

• Price: All prices communicated before conclusion of the Contract, excluding tourist tax, service charges, and additional costs incurred by the Client (damage, etc.).

3.1

The process begins with a booking request from the Client via GHA’s online system or by email (or any online travel agency form).

The request specifies:

• The type of Accommodation selected;

• The dates of stay;

• The number of occupants;

• Check-in/check-out times;

• Any special requests.

These are substantial elements of the Contract.
The Client provides accurate details: full name, legal address, phone, email, occupants’ identities, and a valid credit card (minimum 30 days beyond stay end date).
The Client must notify GHA of any changes.

3.2

The Contract is formed when GHA accepts the request, subject to:

• Payment of the advance;

• Submission of IDs;

• Provision of a valid credit card;

• Payment of a security deposit.

GHA may refuse a reservation without compensation for reasons including prior contractual breaches, fraud, solvency doubts, invalid ID, or force majeure (e.g. strikes, government measures).

Check-in: from 3:00 pm
Check-out: by 10:30 am

Early check-in (from 1:00 pm) or late check-out (by 12:00 pm) may be available on request, subject to availability and a €40 fee, payable at booking.

Such requests may be refused at any time, even after confirmation.

Unless otherwise stated, the Contract takes effect on the day of acceptance under 3.2.

The Contract is for a fixed term and ends on expiry of the agreed duration (which may be modified during the Contract).

The Contract will be suspended in case of force majeure that makes performance impossible or unreasonably difficult for GHA.

Examples:

• Insurrections, riots, terrorist acts, war, natural disasters, transport impossibility, government restrictions.

GHA will make best efforts to find a solution.

GHA may unilaterally terminate the Contract if execution is impossible or unreasonably onerous, refunding sums paid minus a 10% admin fee.

GHA may modify a substantial element of the Contract by notifying the Client in writing at least 24 hours before the change takes effect.

If the Client does not accept the modification, they may terminate the contract free of charge by notifying GHA in writing at least 8 hours before the change takes effect.

If no refusal is notified within that period, the change is deemed accepted.

Unless otherwise specified, GHA’s obligations are obligations of means.

In case of a problem reported by the Client, GHA will make reasonable efforts to resolve it promptly.

GHA may unilaterally modify any non-essential or non-substantial element of the Contract appropriately in unforeseen circumstances beyond GHA’s control (e.g. technical issues).

GHA will provide Accommodation that meets safety standards and is suitable for the agreed use (short-term tourist accommodation), with necessary furnishings.

8.1

The Client undertakes to:

• Use the Accommodation as a prudent and diligent person for short-term tourist purposes;

• Not move furniture;

• Use bed linen;

• Leave the Accommodation tidy at departure (clean dishes, empty sink, run dishwasher, clean any stains);

• Immediately report any damage;

• Close doors/windows in case of wind, rain, snow;

• Lock the Accommodation when unoccupied;

• Avoid nuisance (including noise);

• Not modify or misuse TV/internet services;

• Use energy reasonably;

• Not register their residence at the Accommodation address;

• Not tamper with smoke detectors or fire safety equipment.

The Client will compensate GHA for any damage caused by breach of these obligations.

8.2

The Client undertakes to return keys at check-out as agreed. In case of loss, GHA may change the lock at the Client’s expense.

8.3

The Client may not reproduce keys. Any breach allows GHA to change the lock at the Client’s expense.

8.4

The Accommodation may not be used by any person not listed in the booking.

GHA provides baby equipment on request (cot, high chair).

8.5

Upon arrival, the Client must check the inventory and report any anomaly.

Upon departure, they must report any unlisted damage.

8.6

The Client must report any problem during the stay immediately to GHA (online platform, email: contact@ghaparthotel.com or phone: +32 2 732 54 33).

8.7

The Client must allow GHA’s visits for weekly cleaning or technical reasons.

In accordance with Article VI.53, 12° of the Belgian Code of Economic Law, the Client has no right of withdrawal for short-term accommodation services other than for residential purposes.

GHA offers a single “Flexible Rate”.

Payment is by credit card through a secure platform. 100% of the amount is charged 7 days before arrival.

Cancellation conditions:

• Free cancellation up to 7 days before arrival;

• Less than 7 days before arrival or no-show: 100% of the amount charged.

Invoices are payable within the deadline specified in the SC. Third-party payer designation does not release the Client until full payment is made.

11.1

Unless otherwise agreed in writing, the Client must pay 100% of the total price at least 7 calendar days before arrival.

If not, GHA may unilaterally terminate the contract without compensation or prior notice.

11.2

Unless otherwise agreed, the balance of the price and any additional fees must be paid no later than 7 calendar days before the stay starts.

If not:

• The contract may be suspended and access to the Accommodation refused;

• The contract may be terminated unilaterally without compensation or notice.

GHA informs the Client that re-letting within 8 days before the intended stay is unlikely.

11.3

For unpaid supplementary invoices, late interest applies from the 15th day after an email reminder (Article XIX.2, §3, Belgian Code of Economic Law).
For consumers, the legal interest rate applies.

A fixed compensation is also due:

• €20 if due amount ≤ €150;

• €30 + 10% on the part between €150.01 and €500 if amount between €150.01 and €500;

• €65 + 5% on the part above €500, max €2,000 if amount > €500.

11.4

In case of non-payment, GHA may use amicable recovery directly or via a collection professional.
A formal notice triggers a second 14-day period before legal action.

11.5

If unpaid, GHA or the collector may initiate legal proceedings and claim legal costs and further damages.

12.1

The Client accepts to receive invoices electronically and provides a valid email address.

12.2

In principle, a single invoice is issued within 72 hours after departure (after full payment).

Further invoicing may occur for:

• Extension of the stay;

• Tourist tax, service charges, electricity;

• Special cleaning (min. €250) for excessive dirt or smells;

• Any damage (Accommodation, furniture, common areas);

• €50 if dishes not done or dishwasher not emptied (may be deducted from the deposit).

12.3

GHA staff are mandated to conduct the exit inspection.

This is done within a reasonable period after check-out, before the next Client’s arrival.

12.4

The Client has 8 calendar days to dispute an invoice. After that, it is irrevocably accepted.

Disputes must state the amount and invoice number or are inadmissible.

12.5

Claims do not suspend payment obligations.

12.6

A security deposit is required (amount specified in the SC).

It is returned within 8 days of key return, minus any amounts due.

13.1

The contract is automatically terminated without notice or compensation in case of:

• Intentional fault, gross negligence or repeated minor faults by the Client;

• False or incorrect identity;

• Client behaviour harming GHA’s reputation;

• Presence of unregistered persons;

• Professional activity conducted at the premises;

• Failure to collect keys within 3 hours of the agreed time.

13.2

The Client must immediately return keys as per the contract.

13.3

GHA is entitled to a flat fee of 10% of the rental price, without prejudice to additional damages.

14.1
GHA is liable only for intentional fault, gross negligence, repeated breaches, or failure to provide the Accommodation.

The Client bears the burden of proof.

GHA is not liable for subjective dissatisfaction, nearby works, or exceptional closures of nearby shops/restaurants.

14.2

GHA is liable only for foreseeable, direct, personal, and certain damages.

No liability for indirect or immaterial damages.

14.3

GHA is not liable in cases of force majeure or exonerating cause (necessity, constraint, lawful order).

14.4

No liability limit applies in case of bodily injury or death caused by GHA, or where prohibited by law.

14.5

GHA is not liable for loss, damage, or theft of personal items.

Administrative fee of €50 + shipping for returning forgotten items.

15.1

GHA communicates via its website, email, or other written means.

The date of receipt is when published or sent to the Client’s provided address.

15.2

The Client must communicate in writing (email or registered mail).

The date of receipt is the email sending date or date on the acknowledgement of receipt.

The performance or non-performance of contractual obligations may be evidenced by any legal means, including electronic communications, data, or records from GHA’s systems.

GHA has taken out insurance policy no. 03/66.450.439/009 with AG INSURANCE.

18.1

Animals are not allowed in the Accommodation.

18.2

Any breach of this rule results in immediate payment by the Client of a penalty equal to three times the price of the Service.

This is in addition to any further compensation required to cover the damage caused.

The Client confirms having read the privacy policy available at: https://www.ghaparthotel.com.

The Contract is personal to the Client.

The Client may not assign, transfer, or delegate any rights or obligations (including by subletting) without GHA’s prior written consent.

If any clause of these GTC is declared null and void, the Parties agree to negotiate a new clause that complies with the law and the overall economy of the contract.

The nullity of one clause does not affect the validity of the others, which remain in force.

22.1

Any deviation from the Contract must be made in writing.

22.2

A waiver of a clause is only valid if explicitly documented and signed by the other Party.

The Contract is governed by and interpreted under Belgian law.

Any dispute regarding the validity, interpretation, or performance of the Contract falls under the exclusive jurisdiction of the French-speaking courts of Brussels, territorially competent for GHA’s operating office.